Question about my May invoice — line item I don't recognize
De marcus.delaney@delaneyfinance.example · Marcus Delaney · postmark_inbound / postmark
Acciones
Ticket del cliente
Hi — on my May invoice there's a line for 'Overage: Concurrent Users — 8 seats' for $128 but my plan should include 25 seats. Can you take a look? Account is delaney-finance. Thanks, Marcus.
Respuesta redactada
Asunto: Re: Question about my May invoice — line item I don't recognize
Clasificación + señales
- Tema
- billing_question
- Urgencia
- medium
- Sentimiento
- neutral
- Confianza
- 0.88
- Artículo de la base de conocimiento
- d3130002-aaaa-4a0a-8a0a-d3130002aaaa
- Puntuación de la base de conocimiento
- 0.94
- Coste de LLM
- $0.0220
- Coincidencias de PII
- 0
Veredicto del supervisor
approved
Informe de trabajo de la IA
- 15:18:00 ticket.received [system]
- 15:18:38 draft.prepared_from_approved_sources [ai_role] 2¢
- 15:18:51 review.required [supervisor]