Question about my May invoice — line item I don't recognize
De marcus.delaney@delaneyfinance.example · Marcus Delaney · postmark_inbound / postmark
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Ticket du client
Hi — on my May invoice there's a line for 'Overage: Concurrent Users — 8 seats' for $128 but my plan should include 25 seats. Can you take a look? Account is delaney-finance. Thanks, Marcus.
Réponse rédigée
Objet : Re: Question about my May invoice — line item I don't recognize
Classification + signaux
- Sujet
- billing_question
- Urgence
- medium
- Sentiment
- neutral
- Confiance
- 0.88
- Article de base de connaissances
- d3130002-aaaa-4a0a-8a0a-d3130002aaaa
- Score de base de connaissances
- 0.94
- Coût LLM
- $0.0220
- Correspondances de données personnelles
- 0
Verdict du superviseur
approved
Rapport de travail IA
- 15:18:00 ticket.received [system]
- 15:18:38 draft.prepared_from_approved_sources [ai_role] 2¢
- 15:18:51 review.required [supervisor]