Last updated: 2026-07-02
Effective: 2026-07-02
Status: Draft for legal review. This is the platform-wide Refund
Policy for Ataski (ataski.com). It supplements the Terms of Service
(docs/legal/terms-of-service.md, public:
https://ataski.com/legal/terms). The Terms provide that, except where
required by law or a signed order, fees are non-refundable; this policy
is a voluntary commercial commitment that Ataski extends on top of that
default. Where this policy grants a refund the Terms would not, this
policy prevails for that refund.
This document is not legal advice. It describes when and how Ataski refunds payments, for the benefit of customers and prospects.
The Service is operated by GlobalDeal Inc., a Delaware C-Corporation, doing business as Ataski. Payments are processed by Stripe. "Subscription charge" below means the recurring base fee for an AI-employee subscription tier; "metered charge" means usage-based fees billed in arrears (for example per-resolution, per-send, or per-entity overages), as described on the pricing page and in the Terms.
Where a plan offers a free trial or a free tier, you are not charged until the trial converts to a paid subscription. Cancel any time before the trial ends — from your workspace settings or the Stripe customer portal — and you will never be billed. Trial length and availability are stated at checkout.
If an Ataski AI employee is not a fit, we refund the first subscription charge for that role in full — no questions beyond what we need to process it — provided:
The guarantee applies to the first charge of monthly and annual subscriptions alike, and once per workspace per role. Upon refund, the subscription is cancelled and the role's paid features are disabled.
Subscriptions auto-renew as described in the Terms. Cancellation stops future renewals and takes effect at the end of the current billing period; renewal charges already made are not refunded, and unused time or unused included allowances in the remainder of a period are not refunded or credited. Downgrades take effect at the next billing cycle; no prorated refunds are issued for the difference.
Metered charges reflect work the Service has already performed (for example a resolved support ticket or a sent message) and are non-refundable once the usage has occurred — with one exception: if we mis-measured. If you believe a metered charge does not match actual usage, tell us; we will audit the meter against our append-only audit log and refund or credit any difference in full.
Charges made in error — duplicates, charges after a completed cancellation, wrong amounts — are refunded in full once verified, no time limit while the error is verifiable against our records.
Request a refund by emailing info@globaldeal.app from an email address associated with your workspace, naming the workspace and the charge. Refunds are issued to the original payment method through Stripe, normally within 5–10 business days of approval; associated taxes collected via Stripe Tax are refunded proportionally. We do not refund to a different payment method or in cash.
Refunds under §3 are not available to workspaces suspended or terminated for a violation of the Terms (including the multi-tenant anti-arbitrage provision) or for abuse of the Service, and repeated subscribe-refund cycles across workspaces operated by the same organization may be refused as abuse of this policy.
Nothing in this policy limits rights you cannot waive under applicable law. Where a signed order form or negotiated agreement contains its own refund, credit, or service-level terms, that document governs for its subject matter.
We may update this policy prospectively. Material changes are announced with at least 30 days' notice, and the version in effect on the date of a charge governs that charge.
Contact: GlobalDeal Inc. · 1720 W Ball Rd, Ste 4B #136, Anaheim, CA 92804, United States · info@globaldeal.app