Can't sign in — keeps redirecting to the login page
From rachel.kim@horizonventures.example · Rachel Kim · postmark_inbound / postmark
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Second AI checked this reply
A second AI from a different vendor reviewed this reply and found no issues.
Customer ticket
Hi team — I've tried logging in three times this morning and the dashboard just bounces me back to the login screen. I'm on Chrome on macOS, cleared cookies already. Workspace slug is horizon-ventures on northbridge analytics. This is blocking our weekly review at 10am ET. — Rachel
Resolved reply
Drafted in English — detected from the customer's message.
Subject: Re: Can't sign in — keeps redirecting to the login page
Classification + signals
- Topic
- Login Issue
- Urgency
- High
- Sentiment
- Frustrated
- Confidence
- 0.92
Grounding
Every claim in this reply was checked word-for-word against your knowledge base before it reached you.
Source: Troubleshooting sign-in redirect loops Retrieval 94%
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“A login redirect loop is almost always caused by a wedged SSO session cookie left behind after a partial cookie purge.”
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“Ask the customer to sign in from an incognito window first — success there confirms a stale cookie in the main browser profile.”
2 claim(s) verified against the source text.
Supervisor verdict
Approved
History
- 17:06 Ticket Received
- 17:06 Draft Prepared From Approved Sources
- 17:06 Review Required