Question about my May invoice — line item I don't recognize
From marcus.delaney@delaneyfinance.example · Marcus Delaney · postmark_inbound / postmark
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Customer ticket
Hi — on my May invoice there's a line for 'Overage: Concurrent Users — 8 seats' for $128 but my plan should include 25 seats. Can you take a look? Account is delaney-finance. Thanks, Marcus.
Resolved reply
Drafted in English — detected from the customer's message.
Subject: Re: Question about my May invoice — line item I don't recognize
Classification + signals
- Topic
- Billing Question
- Urgency
- Medium
- Sentiment
- Neutral
- Confidence
- 0.88
Grounding
Every claim in this reply was checked word-for-word against your knowledge base before it reached you.
Source: How concurrent-user overages are billed Retrieval 94%
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“Concurrent-user overages are billed per seat per day for each day the workspace exceeds the plan's concurrent-session limit.”
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“When an overage shows up unexpectedly, the standard remedy is a billing-team review of whether the extra seats should roll into the next plan tier.”
2 claim(s) verified against the source text.
Supervisor verdict
Approved
History
- 15:18 Ticket Received
- 15:18 Draft Prepared From Approved Sources
- 15:18 Review Required