Question about my May invoice — line item I don't recognize
From marcus.delaney@delaneyfinance.example · Marcus Delaney · postmark_inbound / postmark
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Customer ticket
Hi — on my May invoice there's a line for 'Overage: Concurrent Users — 8 seats' for $128 but my plan should include 25 seats. Can you take a look? Account is delaney-finance. Thanks, Marcus.
Drafted reply
Subject: Re: Question about my May invoice — line item I don't recognize
Classification + signals
- Topic
- billing_question
- Urgency
- medium
- Sentiment
- neutral
- Confidence
- 0.88
- KB article
- d3130002-aaaa-4a0a-8a0a-d3130002aaaa
- KB score
- 0.94
- LLM cost
- $0.0220
- PII matches
- 0
Supervisor verdict
approved
AI Work Report
- 15:18:00 ticket.received [system]
- 15:18:38 draft.prepared_from_approved_sources [ai_role] 2¢
- 15:18:51 review.required [supervisor]