I'd like to cancel and get a refund for May
From elena.vasquez@brightline-ops.example · Elena Vasquez · postmark_inbound / postmark
Customer ticket
Hi — we've decided to move off the platform. Can you cancel our subscription immediately and refund the May invoice? Account: brightline-ops. Thanks.
Drafted reply
Subject: Re: I'd like to cancel and get a refund for May
Classification + signals
- Topic
- refund_request
- Urgency
- medium
- Sentiment
- neutral
- Confidence
- 0.95
- KB article
- —
- KB score
- —
- LLM cost
- $0.0140
- PII matches
- 0
Supervisor verdict
requires_human_review — 1 issue(s)
- [warning] Sensitive policy — Keep this in human review because it concerns refunds or deletion rights.
AI Work Report
- 09:30:00 ticket.received [system]
- 09:30:38 draft.prepared_from_approved_sources [ai_role] 2¢
- 09:30:51 review.required [supervisor]