Support cockpit
Your desk at a glance — resolve, deflect, and keep every SLA.
Handled today
3
23 resolved this week
Resolution rateResolved vs escalated over the last 7 days.
88%
23 resolved · 3 escalated
DeflectionQuestions your help center answered before they became tickets.
85%
17 of 20 deflected · 3 maturing
SLA postureOpen tickets breaching a customer-promise SLA.
1 breaching
1 first-response · 0 resolution
| Subject | Urgency | Status | Checked | Actions | ||
|---|---|---|---|---|---|---|
| Slack integration stopped posting yesterday afternoon Sasha Park ops@northstar-collective.example Email integration broken Open Unassigned | High | Concerned | Escalated | Flagged | 2026-05-22 12:00 Due 21:30 | Review |
| Please delete my data — I'm closing the account Priya Shah priya.shah@meridian-fpa.example Email gdpr deletion request Open Unassigned | High | Neutral | Escalated | Flagged | 2026-05-22 03:00 Due 11:30 | Review |