department · customer success role · account health watcher
Inbox
Continuous account-health monitoring. Refreshes every 30 seconds; the daily scheduler at 06:15 UTC produces the underlying diary.
3 red
4 yellow
4 green
1 silenced
| Customer | Status | Days at status | Last run | Owner | Save play | Note |
|---|---|---|---|---|---|---|
| Acme Robotics stripe | red | 11d | 2026-05-22 15:30 | csm@northbridge.example |
exec sponsor outreach
high
|
|
| Helix Cloud Services stripe | red | 4d | 2026-05-22 14:30 | amy@northbridge.example |
usage recovery play
medium
|
ack |
| Mailroom intercom | red | 7d | 2026-05-22 11:30 | csm@northbridge.example |
discount and extend
medium
|
|
| Cobalt Forge stripe | yellow | 9d | 2026-05-22 12:30 | amy@northbridge.example |
feature adoption nudge
medium
|
|
| Brixton Labs intercom | yellow | 2d | 2026-05-22 13:30 | csm@northbridge.example |
qbr request
low
|
snoozed |
| Pelican Health stripe | yellow | 18d | 2026-05-22 10:30 | amy@northbridge.example | no play warranted | |
| Tessera Analytics stripe | green | 42d | 2026-05-22 07:30 | amy@northbridge.example |
expansion intro
high
|
|
| Lattice Robotics stripe | green | 87d | 2026-05-22 07:30 | csm@northbridge.example | — | |
| Vellum Press intercom | green | 63d | 2026-05-22 06:30 | amy@northbridge.example | — | |
| Sundial Studios stripe | green | 120d | 2026-05-22 06:30 | csm@northbridge.example |
referral request
low
|
|
| Orbit Pay intercom | yellow | 14d | 2026-05-22 09:30 | csm@northbridge.example |
feature adoption nudge
low
|