Renewal Manager Cockpit Health Forecast Save plays Portfolio

cus_mailroom_inc

$72000 ARR · renews 2026-06-02 · 11d to renewal

likely_churn severity HIGH score 0.840

Factor	Weight	Current	Contribution
payment_history	0.40	0.48	0.192
usage_trend	0.30	0.90	0.270
champion_status	0.20	0.55	0.110
support_sentiment	0.10	0.60	0.060
TOTAL			0.632 (HIGH)

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Account health · daily diary from the merged monitor

Diary starts with the next scan

The account-health watcher writes its first entry at the next 06:00 scan. Entries appear here as they're written — verbatim, never summarized.

Timeline · unified account history

No activity yet. As the daily scan, health checks, save plays and renewals accrue, they merge here into one history — newest first.

Save play · Tier-2/3 supervised retention recommendation

expected lift: medium

renewal discount offer

A 31% usage collapse plus an economic buyer actively shopping competitors, 11 days before a $72k renewal. The lever is a value+price reset conversation before the invoice posts.

Anchors · cited evidence source_ids

amplitude:amp_evt_mailroom hubspot:deal_mailroom_77

Evidence · cited signals the worker reasoned over

Evidence from amplitude hubspot stripe

Amplitude 1

amplitude:amp_evt_mailroom 2026-05-17

MAU dropped 31% over the last 14 days — daily active accounts fell from 412 to 284.
Raw payload
```
{
  "mau_delta_pct": -31
}
```

HubSpot 1

hubspot:deal_mailroom_77 2026-05-18

Billing contact Priya M. viewed the competitor comparison page twice; renewal deal untouched for 12 days.

Stripe 1

stripe:in_mailroomRENEW 2026-05-19

Upcoming invoice $72,000 due in 11 days; auto-renew on.
Raw payload
```
{
  "amount_usd": 72000
}
```

Diary · longitudinal account memory

First scan — diary builds one paragraph per daily run starting on the next 06:00 UTC tick. After 6 months you have 180 entries; the moat is real and time-based.

Confidence

Medium-High

All three sources connected — Stripe billing, Slack channel signals, and HubSpot deal context. The worker's classification cites evidence from each source.

Stripe

connected

Slack

connected

HubSpot

connected

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