Renewal Manager Cockpit Health Forecast Save plays Portfolio

cus_brixton_labs

$96000 ARR · renews 2026-06-25 · 34d to renewal

likely_churn severity HIGH score 0.780

Factor	Weight	Current	Contribution
payment_history	0.40	0.40	0.160
usage_trend	0.30	0.86	0.258
champion_status	0.20	0.60	0.120
support_sentiment	0.10	0.82	0.082
TOTAL			0.620 (HIGH)

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Account health · daily diary from the merged monitor

Diary starts with the next scan

The account-health watcher writes its first entry at the next 06:00 scan. Entries appear here as they're written — verbatim, never summarized.

Timeline · unified account history

No activity yet. As the daily scan, health checks, save plays and renewals accrue, they merge here into one history — newest first.

Save play · Tier-2/3 supervised retention recommendation

expected lift: high

exec save call

Product-usage collapse converging with an economic-buyer detractor who cites reliability — a reliability+roadmap exec conversation outranks any discount here.

Anchors · cited evidence source_ids

posthog:ph_brixton_api nps:survey_2026q2_brixton

Evidence · cited signals the worker reasoned over

Evidence from posthog nps stripe

NPS 1

nps:survey_2026q2_brixton 2026-05-14

Detractor: CTO Devon P. scored 4/10 — 'powerful, but the UI bugs are costing us time'.

PostHog 1

posthog:ph_brixton_api 2026-05-16

API call volume down 58% month-over-month; the two heaviest integrations went silent on 2026-05-09.
Raw payload
```
{
  "api_delta_pct": -58
}
```

Stripe 1

stripe:in_brixtonRENEW 2026-05-18

Upcoming invoice $96,000 due in 34 days; auto-renew on.
Raw payload
```
{
  "amount_usd": 96000
}
```

Diary · longitudinal account memory

First scan — diary builds one paragraph per daily run starting on the next 06:00 UTC tick. After 6 months you have 180 entries; the moat is real and time-based.

Confidence

Medium-High

All three sources connected — Stripe billing, Slack channel signals, and HubSpot deal context. The worker's classification cites evidence from each source.

Stripe

connected

Slack

connected

HubSpot

connected

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