Support cockpit
Your desk at a glance — resolve, deflect, and keep every SLA.
Handled today
3
23 resolved this week
Resolution rateResolved vs escalated over the last 7 days.
88%
23 resolved · 3 escalated
DeflectionQuestions your help center answered before they became tickets.
85%
17 of 20 deflected · 3 maturing
SLA postureOpen tickets breaching a customer-promise SLA.
1 breaching
1 first-response · 0 resolution
| Subject | Urgency | Status | Checked | Actions | ||
|---|---|---|---|---|---|---|
| I'd like to cancel and get a refund for May Elena Vasquez elena.vasquez@brightline-ops.example Email refund request Open Unassigned | Medium | Neutral | Refused | Flagged | 2026-05-22 09:30 | Review |