Renewal Manager Cockpit Health Forecast Save plays Portfolio

Save plays library

Every retention play the worker recommended across your book, and which kinds of play actually resolve to a renewal. Read-only — the worker proposes, you approve from the account.

Export CSV

Which plays actually save

trailing 90 days

Play kind	Dispatched	Renewed	Churned	Open	Renewal rate
Exec sponsor intro	9	6	2	1	75%
Discount offer	7	5	1	1	83%
CSM check-in	6	4	1	1	80%
Feature unlock	5	4	0	1	100%
Annual prepay swap	4	3	0	1	100%
Downgrade to pause	3	1	1	1	50%

Descriptive activity reporting, not a controlled comparison. The recommender chooses which play each account gets, so the accounts behind each kind are self-selected — renewal rate reflects who got the play, not the play's causal effect.

Recommendations library

$244,000 ARR in play

Play All Discount offer 1 Feature unlock 1 Exec sponsor intro 2 CSM check-in 2 Downgrade to pause 1 Annual prepay swap 1

Lift High lift Medium lift Low lift All

cus_acme_robotics HIGH Exec sponsor intro High lift

Economic-buyer NPS detractor plus a stalled renewal deal — a value-perception problem, not product failure. An exec-to-exec ROI conversation before the 2026-06-12 invoice is the move.

Anchors zendesk:ticket_4821 nps:survey_2026q2_acme

$148,000

ARR

cus_brixton_labs HIGH Exec sponsor intro High lift

API volume down 58% MoM and a CTO NPS of 4 citing UI bugs. Loop in the exec sponsor to commit a fix timeline and a roadmap review.

Anchors nps:survey_2026q2_brixton

$96,000

ARR