Save plays library
Every retention play the worker recommended across your book, and which kinds of play actually resolve to a renewal. Read-only — the worker proposes, you approve from the account.
Which plays actually save
trailing 90 days| Play kind | Dispatched | Renewed | Churned | Open | Renewal rate |
|---|---|---|---|---|---|
| Exec sponsor intro | 9 | 6 | 2 | 1 | 75% |
| Discount offer | 7 | 5 | 1 | 1 | 83% |
| CSM check-in | 6 | 4 | 1 | 1 | 80% |
| Feature unlock | 5 | 4 | 0 | 1 | 100% |
| Annual prepay swap | 4 | 3 | 0 | 1 | 100% |
| Downgrade to pause | 3 | 1 | 1 | 1 | 50% |
Descriptive activity reporting, not a controlled comparison. The recommender chooses which play each account gets, so the accounts behind each kind are self-selected — renewal rate reflects who got the play, not the play's causal effect.
Recommendations library
$214,000 ARR in playSalesforce sync has been down since 2026-05-04 and the billing contact has gone silent. A CSM check-in to reconnect the integration restores the data the buyer renews on.
$84,000
ARR
MAU down 31% and the billing contact is comparison-shopping. A time-boxed loyalty discount removes the price objection while the CSM re-establishes value.
$72,000
ARR
Champion moved to VP Engineering and the admin seat was never reassigned. A CSM check-in to re-seat the champion stops the silent drift before renewal.
$58,000
ARR