Renewal Manager Cockpit Health Prognose Save-Plays Portfolio

Save-Plays-Bibliothek

Jeder Retention-Play, den der Worker über Ihr Portfolio empfohlen hat, und welche Play-Arten tatsächlich zu einer Verlängerung führen. Schreibgeschützt — der Worker schlägt vor, Sie genehmigen vom Konto aus.

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Welche Plays tatsächlich retten

letzte 90 Tage

Play-Art	Versendet	Verlängert	Abgewandert	Offen	Verlängerungsrate
Exec-Sponsor-Intro	9	6	2	1	75%
Rabattangebot	7	5	1	1	83%
CSM-Check-in	6	4	1	1	80%
Funktion freischalten	5	4	0	1	100%
Wechsel auf Jahresvorauszahlung	4	3	0	1	100%
Downgrade statt Kündigung	3	1	1	1	50%

Beschreibende Aktivitätsauswertung, kein kontrollierter Vergleich. Der Recommender wählt, welchen Play jedes Konto erhält, daher sind die Konto-Kohorten je Art selbstselektiert — die Verlängerungsrate spiegelt wider, wer den Play erhielt, nicht dessen kausale Wirkung.

Empfehlungsbibliothek

$642,000 ARR im Spiel

Play Alle Rabattangebot 1 Funktion freischalten 1 Exec-Sponsor-Intro 2 CSM-Check-in 2 Downgrade statt Kündigung 1 Wechsel auf Jahresvorauszahlung 1

Uplift Hoher Uplift Mittlerer Uplift Geringer Uplift Alle

cus_acme_robotics HIGH Exec-Sponsor-Intro Hoher Uplift

Economic-buyer NPS detractor plus a stalled renewal deal — a value-perception problem, not product failure. An exec-to-exec ROI conversation before the 2026-06-12 invoice is the move.

Anker zendesk:ticket_4821 nps:survey_2026q2_acme

$148,000

ARR

cus_helix_cloud MED Funktion freischalten Hoher Uplift

Seat utilization fell from 78% to 41% after a reorg. Unlock the guided-onboarding feature for the new teams to re-activate the dormant seats before the renewal conversation.

Anker stripe:in_helix_seats slack:C04HELIX/usage

$120,000

ARR

cus_brixton_labs HIGH Exec-Sponsor-Intro Hoher Uplift

API volume down 58% MoM and a CTO NPS of 4 citing UI bugs. Loop in the exec sponsor to commit a fix timeline and a roadmap review.

Anker nps:survey_2026q2_brixton

$96,000

ARR

cus_pelican_health MED CSM-Check-in Mittlerer Uplift

Salesforce sync has been down since 2026-05-04 and the billing contact has gone silent. A CSM check-in to reconnect the integration restores the data the buyer renews on.

Anker hubspot:deal_pelican

$84,000

ARR

cus_mailroom_inc HIGH Rabattangebot Mittlerer Uplift

MAU down 31% and the billing contact is comparison-shopping. A time-boxed loyalty discount removes the price objection while the CSM re-establishes value.

Anker stripe:in_mailroom_renew hubspot:deal_mailroom

$72,000

ARR

cus_cobalt_forge MED CSM-Check-in Mittlerer Uplift

Champion moved to VP Engineering and the admin seat was never reassigned. A CSM check-in to re-seat the champion stops the silent drift before renewal.

Anker slack:C04COBALT/handoff

$58,000

ARR

cus_iridium_lend LOW Downgrade statt Kündigung Geringer Uplift

One sub-team paused its rollout this quarter. Rather than risk a full cancel, offer a temporary downgrade-to-pause on the unused seats to keep the logo and the data warm.

Anker slack:C04IRIDIUM/pause

$36,000

ARR

cus_meridian_pay LOW Wechsel auf Jahresvorauszahlung Geringer Uplift

API calls are 3.2x baseline on a monthly plan. Offer an annual-prepay swap with a modest discount to lock the expanding usage in for the year.

Anker stripe:in_meridian_usage

$28,000

ARR