department · customer success role · renewal hunter
$316,000
44.9% of book · next 30 days
$316,000
Composite score crossed top threshold
$108,000
Worker-identified upsell upside
$184,000
Renewals confirmed this quarter
Total book monitored: $704,000 · 10 customers
Inbox
Per-customer renewal-risk classifications, refreshed every 30 seconds. The daily scheduler at 06:00 UTC produces the underlying scores.
Likely churn · 3
cus_acme_robotics
$148000 ARR · 21d to renewal
“No logins from primary admin (Maya O.) in 14 days; support ticket #4821 escalated 2026-05-18 — pricing pushback.”
Confidence: Medium
cus_mailroom_inc
$72000 ARR · 11d to renewal
“MAU dropped 31% over last 14 days; billing contact (Priya M.) viewed competitor comparison page 2026-05-19.”
Confidence: Medium
cus_brixton_labs
$96000 ARR · 34d to renewal
“API call volume down 58% MoM; latest NPS survey returned a 4 from CTO (Devon P.) with comment about UI bugs.”
Confidence: Medium
At risk · 3
cus_cobalt_forge
$58000 ARR · 46d to renewal
“Champion (Maya O.) moved into VP Engineering role; primary admin not reassigned for 18 days.”
Confidence: Medium
cus_helix_cloud
$120000 ARR · 52d to renewal
“Seat utilization fell from 78% to 41% after Q1 reorg; 12 of 22 active seats logged 0 hours last 30 days.”
Confidence: Medium
cus_pelican_health
$84000 ARR · 63d to renewal
“Salesforce sync disconnected since 2026-05-04; no billing-contact response to two outreach emails.”
Confidence: Medium
Expansion opportunity · 3
cus_northbridge_data
$44000 ARR · 74d to renewal
“Active seat count grew 24% MoM; engineering team deployed 3 new automation workflows last 14 days.”
Confidence: Medium
cus_iridium_lend
$36000 ARR · 88d to renewal
“Champion (Sam L.) promoted to Director Operations; expansion brief drafted by Iris citing 3-team rollout.”
Confidence: Medium
cus_meridian_pay
$28000 ARR · 58d to renewal
“API calls 3.2x baseline; team requested SOC 2 add-on during quarterly review on 2026-05-15.”
Confidence: Medium