department · customer success role · renewal hunter

At-risk ARR

$316,000

40.1% of book · next 30 days

Likely-churn ARR

$316,000

Composite score crossed top threshold

Expansion ARR

$108,000

Worker-identified upsell upside

Closed-won QTD

$184,000

Renewals confirmed this quarter

Total book monitored: $789,000 · 12 customers

Inbox

Per-customer renewal-risk classifications, refreshed every 30 seconds. The daily scheduler at 06:00 UTC produces the underlying scores.

3 likely churn · 3 at risk · 3 expansion · 3 standard

Likely churn · 3

cus_acme_robotics

$148000 ARR · 21d to renewal

HIGH

score 0.89

“No logins from primary admin (Maya O.) in 14 days; support ticket #4821 escalated 2026-05-18 — pricing pushback.”

exec save call lift: high

Confidence: Medium

cus_mailroom_inc

$72000 ARR · 11d to renewal

HIGH

score 0.84

“MAU dropped 31% over last 14 days; billing contact (Priya M.) viewed competitor comparison page 2026-05-19.”

renewal discount offer lift: medium

Confidence: Medium

cus_brixton_labs

$96000 ARR · 34d to renewal

HIGH

score 0.78

“API call volume down 58% MoM; latest NPS survey returned a 4 from CTO (Devon P.) with comment about UI bugs.”

exec save call lift: high

Confidence: Medium

At risk · 3

cus_cobalt_forge

$58000 ARR · 46d to renewal

MED

score 0.61

“Champion (Maya O.) moved into VP Engineering role; primary admin not reassigned for 18 days.”

champion handoff session lift: medium

Confidence: Medium

cus_helix_cloud

$120000 ARR · 52d to renewal

MED

score 0.58

“Seat utilization fell from 78% to 41% after Q1 reorg; 12 of 22 active seats logged 0 hours last 30 days.”

usage review workshop lift: medium

Confidence: Medium

cus_pelican_health

$84000 ARR · 63d to renewal

MED

score 0.54

“Salesforce sync disconnected since 2026-05-04; no billing-contact response to two outreach emails.”

health check call lift: medium

Confidence: Medium

Expansion opportunity · 3

cus_northbridge_data

$44000 ARR · 74d to renewal

LOW

score 0.18

“Active seat count grew 24% MoM; engineering team deployed 3 new automation workflows last 14 days.”

expansion pitch lift: high

Confidence: Medium

cus_iridium_lend

$36000 ARR · 88d to renewal

LOW

score 0.22

“Champion (Sam L.) promoted to Director Operations; expansion brief drafted by Iris citing 3-team rollout.”

multi team rollout lift: high

Confidence: Medium

cus_meridian_pay

$28000 ARR · 58d to renewal

LOW

score 0.27

“API calls 3.2x baseline; team requested SOC 2 add-on during quarterly review on 2026-05-15.”

security addon pitch lift: medium

Confidence: Medium

Standard · 3 (quiet accounts — click to expand)

cus_kraken_logistics

$52000 ARR · 120d to renewal

LOW

score 0.34

“Usage flat within ±6% over 30 days; billing on time; no support tickets in 21 days.”

Confidence: Medium

cus_obsidian_print

$18000 ARR · 0d to renewal

LOW

score 0.31

“Monthly cadence — rolling 30-day window; usage within expected band; no flagged signals.”

Confidence: Medium

cus_silvercrest_tax

$33000 ARR · 152d to renewal

LOW

score 0.38

“Stable seat count; CSAT 4.1/5 last quarterly survey; no contractual changes pending.”

Confidence: Medium